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Your new operations layer

Meet Your AI Concierge

An intelligent, always-on layer that elevates your customer experience and unlocks automation across your funnel.

Identify the friction points AI can solve today. Our readiness checklist shows you exactly where to start.

proven results across industries

Trusted by global brands driving over $26M in online sales.

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MEET YOU AI LAYER

Your unified AI agent for your customer journey

Your AI agent connects to your structure, content, and workflows to guide decisions, answer questions, qualify leads, automate routine tasks, and give your team real-time visibility.

It becomes a unified operations layer across your website, support, and sales funnels; learning and improving with every interaction.

Works on your existing website & systems.

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THE HIDDEN FRICTION

Your current customer experience is limiting your growth.

Visitors feel lost without guidance

Visitors feel lost without guidance

New or unfamiliar visitors face too many choices without guidance, forcing them to sift through information and guess their next step.

Repetitive questions consume team capacity

Repetitive questions consume team capacity

Support and sales teams spend hours answering the same questions instead of focusing on high-value conversations.

Leads not being qualified consistently

Leads not being qualified consistently

Opportunities slip through the cracks when qualification is manual, subjective, or dependent on availability.

No unified knowledge layer

No unified knowledge layer

Information is scattered across teams and tools, making it difficult to deliver accurate, consistent, real-time answers.

FREE CHECKLIST

Free AI Readiness Checklist

A quick diagnostic to spot friction, repetitive questions, slow decisions, missed opportunities and where an AI Concierge can guide and automate.

AI E-commerce Growth Checklist on Tablet
PROVEN FRAMEWORK

This is what your customer experience will look like with AI

Give customers instant answers, reduce repetitive requests, auto-qualify leads, and offer 24/7 support without extra staffing. Your business becomes faster and smarter instantly, with no rebuilds, or tech overhaul. Just plug it in and elevate the experience.

image banner listing Parlay |  eCommerce platform
Parlay | eCommerce platform |

Modular B2B commerce platform with layered AI workflows

Learn more

4 weeks

MVP deliverey time

60%

Faster launch timelines

40%

Less manual work

AI Workflows

Ecommerce Platform

Operational Automation

image banner listing colnago  |  AUTOMOTIVE
colnago | AUTOMOTIVE |

Empowering Colnago: A digital ecosystem designed to win!

Learn more

14 countries

Unified ecosystem

45% Boost

Online engagement

30% reduction

Order processing time

Digital Ecosystem

Customer Experience

Automation

image banner listing JUSTIN ALEXANDER  |  Fashion/Retail/eCommerce
JUSTIN ALEXANDER | Fashion/Retail/eCommerce |

AI-powered ecommerce experience for a global fashion brand

Learn more

2 weeks

Custom dress delivery

40%

Higher conversions

65%

Faster production

AI-Powered Personalization

Ecommerce Acceleration

Operational Efficiency

New List

New List

New List

Trusted by leaders across industries

Real Stories, Real Results

”The online booking system that BACKBONE developed helped the company to efficiently do their work. The system also enabled the client to communicate with their third-party clients effectively. They were professional, and they utilized modern solutions to ensure the collaboration's success.”


Kelsey Boyer

Women’s Leadership Accelerator

Founder

“Backbone’s agile process, weekly reviews, and proprietary AI orchestration environment gave us exactly what we envisioned, and the UI went beyond expectations. We’d absolutely choose Backbone again.”


Neil Rerup

Parlay - AI Commerce

Founder

”The cooperation has been amazing and the deliverables were met each time.”


Xanthianna Gerashimidou

EYDAP

Communication & MKT
Rating stars

”The online booking system that BACKBONE developed helped the company to efficiently do their work. The system also enabled the client to communicate with their third-party clients effectively. They were professional, and they utilized modern solutions to ensure the collaboration's success.”


Kelsey Boyer

Kelsey Boyer

Women’s Leadership Accelerator

Founder
Rating stars

“Backbone’s agile process, weekly reviews, and proprietary AI orchestration environment gave us exactly what we envisioned, and the UI went beyond expectations. We’d absolutely choose Backbone again.”


Neil Rerup

Neil Rerup

Parlay - AI Commerce

Founder
Rating stars

”The cooperation has been amazing and the deliverables were met each time.”


Xanthianna Gerashimidou

Xanthianna Gerashimidou

EYDAP

Communication & MKT

Ultra-fast, editorial-ready, built to convert

Your site should feel polished, load instantly, and guide people to the right action.

Personalization that feels effortless and inevitable

We build websites, e-commerce, business tools, mobile apps & any other digital solution you need.

AI that handles your repetitive work

Handles common questions instantly and helps shoppers move through your storefront without confusion.

Smarter operations without extra hands

Inventory sync, automations, routing, CRM flows, segmentation, dashboards. Less chaos. More clarity.

A storefront that improves itself with time

Testing, analyzing and optimizing continuously. Every week, it gets smarter

Key clarifications

Still have questions?

  • Very little. We handle configuration, knowledge ingestion, testing, and optimization. Your team only provides access to existing materials.

  • It works with what you already have: website pages, FAQs, product info, and CRM fields. No new content required.

  • Through continuous learning cycles and ongoing tuning as your business evolves. Backbone monitors performance and fine-tunes prompts, rules, and training data regularly.

  • Faster responses, fewer repetitive tasks, better lead qualification, and higher conversions. Often within 30–60 days.

  • Yes. It follows enterprise-grade security, uses only approved sources, and stays compliant with industry standards.

WHY BACKBONE

What Defines Us

Your partner for fast, intelligent, continuous digital evolution.

Fast & Consistent Delivery

Fast & Consistent Delivery

AI-powered workflows and an optimized global process accelerate delivery without sacrificing quality.

Global 24/7 Production & Support

Global 24/7 Production & Support

Follow-the-sun teams ensure faster output, round-the-clock progress, and real-time support in your timezone.

High Quality Execution

High Quality Execution

Beautiful, functional digital products built to enterprise standards every time.

Experienced Multidisciplinary Team

Experienced Multidisciplinary Team

A hybrid group of strategists, engineers, AI specialists, and designers who consult and build.

Intelligent, AI-Driven Solutions

Intelligent, AI-Driven Solutions

AI embedded across strategy, workflows, and user experiences to deliver smarter, data-driven outcomes.

Intelligent, AI-Driven Solutions

Intelligent, AI-Driven Solutions

AI embedded across strategy, workflows, and user experiences to deliver smarter, data-driven outcomes.

Unified Digital Ecosystem (Expresia™)

Unified Digital Ecosystem (Expresia™)

Our API-first platform connects your systems, data, and content into one scalable, AI-ready foundation.

Sustainable Digital Growth

Sustainable Digital Growth

Solutions designed to scale with your business and adapt as technology evolves, not quick fixes.